Monitoring, Management, Support
Our dedicated in-house service department is always here for you, even after installation.
Elite
Extended remote service hours ?
24/7/365 phone, email, chat
On-site hours ?
Mon-Fri, 8a-5p*
Priority scheduling ?
Same-day or Next-day
Response time ?
Less than 1-hour
Complimentary site visits for service or support ?
Included
On-site system checkup ?
Two visits per year
Member dedicated support team ?
Network configuration management ?
Network and WiFi monitoring ?
Internet and CableTV troubleshooting ?
Proactive remote system monitoring ?
Lighting and shade scene reprogramming ?
Streaming services setups ?
Password management ?
Recorded surveillance video footage retrieval ?
Power management for surge/brownouts ?
Parental Controls ?
App Control ?
Complimentary equipment repair service** ?
Service Loaners ?
System licensing included ?
System upgrade discounts ?
Security monitoring included ?
Monthly Fee
Price on request
Enhanced
Extended remote service hours ?
24/7/365 phone, email, chat
On-site hours ?
Mon-Fri, 9a-5p*
Priority scheduling ?
1 business day
Response time ?
Less than 1-hour
Complimentary site visits for service or support ?
1-hour included every 3 months
On-site system checkup ?
One visit per year
Member dedicated support team ?
Network configuration management ?
Network and WiFi monitoring ?
Internet and CableTV troubleshooting ?
Proactive remote system monitoring ?
Lighting and shade scene reprogramming ?
Streaming services setups ?
Password management ?
Recorded surveillance video footage retrieval ?
Power management for surge/brownouts ?
Parental Controls ?
App Control ?
Complimentary equipment repair service
Service Loaners
System licensing included
System upgrade discounts
Security monitoring included
Monthly Fee
$164.99/mo or $1,979/yr
Essential
Extended remote service hours ?
24/7/365 email, chat
On-site hours ?
Mon-Fri, 10a-3p*
Priority scheduling ?
2 business days
Response time ?
Less than 1-hour
Complimentary site visits for service or support
Not Included
On-site system checkup
Not Included
Member dedicated support team ?
Network configuration management ?
Network and WiFi monitoring ?
Internet and CableTV troubleshooting ?
Proactive remote system monitoring
Lighting and shade scene reprogramming
Streaming services setups
Password management
Recorded surveillance video footage retrieval
Power management for surge/brownouts
Parental Controls
App Control
Complimentary equipment repair service
Service Loaners
System licensing included
System upgrade discounts
Security monitoring included
Monthly Fee
$59.99/mo or $719/yr
FAQs
Frequently Asked Questions
We can now do most maintenance, updates, support and even system repairs remotely. If there’s a new update that would normally require a home visit, we can often perform the maintenance right from our office without interrupting you for a home visit. This reduces time and expense for you and for us.
More than ever. We rarely replace hardware. But there are constant software updates, not only on what we installed, but on your mobile devices, streaming platforms and internet services.
You can choose to pay per incident and by the hour, but won’t receive priority scheduling, extended hours or over a dozen other benefits. In fact, you’ll likely pay more than if you were on a plan.
Just about any device that’s connected including all critical system automation and networking hardware... exactly the items that are most dependent on software updates.
Older hardware like some TVs and some 3rd party devices.
Your manufacturer warranties are fully in effect.
Yes, we offer an agreement that automatically renews.
Our Performance Plans are paid monthly or yearly. We accept credit cards.
Book a Consultation
Great projects start with great plans!
Our team of experts is here to find the right solutions to meet all your residential and commercial needs, we offer free in-home consultations and look forward to connecting with you!
Providing our sfxcare services throughout Arizona including Phoenix, Mesa, Gilbert, Chandler, Scottsdale, Queen Creek, Paradise Valley, Flagstaff, and beyond.
Extremely Professional!
These guys just did a MAJOR upgrade to my office and warehouse. Alarm, camera’s and new A/V equipment for my conference room. They delivered when they said they would and were extremely professional! Mike was the PM and he was stellar! Great communication and attitudes every single day. Tanner, Jesus, and everyone else were extremely polite and knowledgeable. I value this very much as I’m a General Contractor and I know how hard it is to find good technicians that present themselves as an owner would. I’ll be using these guys on my own jobs now as well!
Commercial Solutions / Audio Visual / Conference Room / Commercial Security / Phoenix, AZ
They did an amazing job
I can't recommend Sound Effects enough. They did an amazing job installing TVs, thermostats, sound, outdoor sound, and alarm systems. They were timely, professional, and very reasonably priced (equipment and labor). When we went through a remodel right after the install, they even came back on short notice to install and re-install TVs. Amazing. Highly recommend.
Home Security / Audio Video / Home Audio / Outdoor Entertainment / Paradise Valley, AZ
Thank you Sound Effects
New to Mesa and this company was recommended for our indoor and outdoor systems. We were not disappointed. The Sales service with Seth was easy, no pressure and the tech support for installation and education on the systems use was amazing. They are prompt, courteous and there was no pressure. My wife loves the outdoor sound system and the interior products and system have fantastic sound and visual. Thank you Sound Effects for making this project a success.
Audio Video / Outdoor Entertainment / Home Audio / Mesa, AZ
Highly Professional
I’ve been working with Sound Effects for a number of years on several projects. Not only are they highly professional (on time, communicate openly, not sales-y, etc.), they are a blast to work with. Highly recommend.
Smart Home / Home Automation / Mesa, AZ
High quality with high expectations!
We’ve had a great experience with every single person on every encounter. High quality with high expectations! This being a rare gem in todays post covid world with product and staff shortages at every turn. Our dogs don’t like many people and they really liked them! Thank you!
Outdoor Entertainment / Audio Video / Queen Creek, AZ
An absolute pleasure to work with!
These guys are an absolute pleasure to work with! Such a relief to find an A/V and smart home integration company who truly cares about their clients. I very rarely write reviews but these guys are awesome and I highly recommend to anyone looking for any kind of home tech upgrades or services.
Home Automation / Audio Video / Phoenix, AZ
SFX is to be commended
We went all in with Sound Effects for our new construction home in Show Low, including audio, video, internet, security, lighting and window shades that are operated both by motor and manually. We are very happy with the user interface (C4) they provided. It is reliable and easy to use. Our light switches are 'smart' and I highly recommend them to clean up what would otherwise be a messy panel of toggle switches. Everyone at SFX is to be commended for the success of our project.
Lighting Design / Home Security / Home Automation / Audio Video / Home Audio / Home Networking / Show Low, AZ
Highly Recommend!
Chris & Seth are absolute rockstars. I was very impressed with the backyard install job they did for my Sonos speakers. These guys are the most professional and hard working group I’ve ever worked with. Great on pricing and was able to get the job done in one quick morning. They will be doing all my future jobs! HIGHLY RECOMMEND!
Outdoor Entertainment / Scottsdale, AZ
Incredibly Impressed
We used Sound Effects recently to install indoor/outdoor speakers, a surround sound system in our TV-game room as well as an Apple TV, not to forget a complete Security System throughout the inside, outside the house and heat-detection sensors. We wanted to write this review on our own initiative only because my wife and I were incredibly impressed with the professionalism and skill Sound Effect completed the job...
Audio Video / Home Networking / Home Security / Phoenix, AZ
Sound Effects hit it out of the park
If 10 stars were available, they would be checked. Sound Effects hit it out of the park...Sales, Billing, Customer Service, and Follow-up. We made a call and Brad Caviar, Co-owner and VP sales answered on the first ring. Brad showed up the next day, helped us diagnose a fix for our current TV which he scheduled almost immediately so were not without while waiting on new equipment...
Audio Video / Scottsdale AZ In home AV, AZ
Quality and Responsiveness!
I work exclusively with Sound Effects because of the customer service I receive from Seth Carter and BJ! They always come through for me when I have a problem...large or small. I appreciate their quality and responsiveness!
Audio Video / Scottsdale, AZ